The Terms of this Privacy Policy (“Privacy Policy”) are legally binding. By using the Services (as defined below), you agree to be bound to all of the Terms and Conditions of this Privacy Policy. If you do not agree with the Terms and Conditions of this Policy, please do not submit any personal information to us.

DBQ Pro and/or its affiliates (hereinafter “we”, “us” or “our”) respect your privacy and are committed to protecting the personal information we hold about you. This Privacy Policy is intended to provide transparency into the information we collect about you, how we use and share your information, and the options you have concerning your personal information.

This Privacy Policy applies to information we collect about you as indicated in the Information We Collect section, including information that we collect:

As you access our website, e-mails, social media pages, or mobile applications that we own or control (hereinafter “our sites”).

Through your communications and other interactions with us both online and offline (hereinafter “other interactions”).

(The foregoing categories hereinafter collectively referred to as the “Services”).

Our site may contain links to the websites of third parties, as well as to social media platforms such as Facebook (hereinafter “third-party sites”) that we do not control. These third-party sites may independently collect information, including personal information, from you and, in some instances, provide us with information about your activities on those sites.

We are not responsible and have no liability for the privacy policies or practices of third-party sites. We recommend that you review the privacy policies of each third-party site you visit.

As used in this Privacy Policy, “personal information” means information that identifies or can reasonably be linked to a specific individual, as described below. “Information” is collectively used herein to refer to both personal information and non-personal information that does not identify and cannot reasonably be linked to a specific individual.

The Site has security measures in place that are intended to help protect against the loss, misuse, unauthorized access, or alteration of the information under our control both during transmission and once the information is received. These measures include encryption of data using the Secure Socket Layer (SSL) system and using a secured messaging service when we send your personal information electronically to the Site.

Despite these measures, the confidentiality of any communication or material transmitted to or from us via the Site by Internet, text message, or email cannot be guaranteed.

At your discretion, you may contact us at the mailing address, telephone number, or email address listed in the “Contact us” section towards the end of this Privacy Statement.

We may revise this Privacy Statement from time to time as we add new features or modify how we manage information, or as laws change that may affect our services.

If we make any material changes to our privacy policy, we will notify you in the application or on the web page. The notification will include a link to the privacy policy being replaced and a summary of changes.

If the changes are significant, we will give you time to consider the changes before they become effective. Your consent to the Privacy Policy updates is required to continue using this application and/or web page. But if you do not consent, you can still obtain your Health Data.

Should we make material changes to our privacy policy, we will provide a brief summary of key changes, which you will have to “accept” to continue utilizing DBQ Pro’s services.

Legal Authorities Consulted for this Privacy Policy:

HIPAA Rules, 45 CFR Part 160 (HIPAA)
California Consumer Privacy Act of 2018 and implementing regulations (CCPA)
FTC Health Data Breach Notification Rule (FTC Health Data Breach)
In addition to web logs, described below, DBQ Pro routinely gathers data on Site activity, such as how many people visit the Site, the web pages or mobile screens they visit, where they come from, how long they stay, etc.

The data is collected on an aggregate basis, which means that no personally identifiable information is associated with the data. This data helps us improve our content and overall usage. The information is not shared with other organizations for their independent use.

The Site does not honor a browser’s signal or header request not to track the user’s activity.

To ensure a good user experience, certain data may be temporarily or permanently cached by the Mobile Applications on users’ mobile devices. Any data that is personally identifiable will be encrypted and will not be viewable by anyone without access to the user’s User ID and Password.

We may collect a variety of information about you and the examples we provide here are illustrative rather than a complete list of our practices. We may collect the personal information and non-personal information we need to process your reservation requests and to provide the services you request from us as well as for our operational and marketing uses in connection with such services as more specifically described in the How We Use Your Information section.

We collect Personal Information such as:
Date of Birth
Contact information, such as postal address, email address and telephone number
Credit and debit card number or other payment data
Driver’s license or other government-issued identification data
Data about family members and companions, such as names and ages of children
Data about prior property visits and other interactions, such as special service requests and your comments and feedback
Data about your personal preferences, such as your interests, activities and language
Data about your marketing preferences such as the type of marketing materials you wish to receive and the method of their delivery
Images and video from security cameras located in common areas at our Veteran Consulting Service property and audio information from your telephone communications with us which may be recorded
We collect Non-Personal Information such as:
Browser and device data
Data collected through cookies, pixel tags and other technologies
Demographic data

We collect personal information in a variety of ways, including:

Information You Provide. We may collect personal information that you provide to us while using our sites or services including:
your subscription to our newsletter, emails, or other communications from us;
your submission of comments, suggestions, experiences, or other content to us, including your participation in surveys;
your posting on our sites and our pages or accounts on any third-party sites, including social media platforms such as Facebook
Information is Collected Automatically. When you access or use our sites, we may automatically receive information about your visit including:

Browsing Information: such as your web browser type, access times, pages viewed, your IP address, and the page you visited before navigating to our sites.

Device Information: including the computer or mobile device you use to access our sites, including your IP address, the hardware model, operating system and version, unique device identifiers, and mobile network information.

Location Information: if you enable location services on your device, we may collect information about the location of your device when you access or use our sites. You may opt out of allowing us to have access to your location data by adjusting the permissions in your devices, though some features of our sites may not function properly if the use or availability of location data is impaired or disabled.

Information is Collected by Cookies and Other Tracking Technologies. We use various technologies to collect information, including:

Cookies: a “cookie” is a set of data sent to your computer or mobile device by a web server that enables the server to recognize your computer or mobile device. As part of offering and providing customizable and personalized services, our sites may use cookies to store and sometimes track information about you.

By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. You can opt out of our advertising service provider(s) and other companies tracking cookies by visiting the Digital Advertising Alliance currently located at: http://www.aboutads.info/choices/ or the NAI currently located at: http://www.networkadvertising.org/choices/.

Clear Gifs/Web Beacons: when you use our sites, we may employ clear gifs (also known as web beacons) which are used to track your online usage patterns. In addition, we may also use clear gifs in HTML-based emails sent to our users to track which emails are opened and which links are clicked by recipients.

Analytics Information: We may use third-party analytics tools, such as Google Analytics, to help us measure traffic and usage trends for our sites. These tools collect information sent by your browser or mobile device, including the pages you visit and other information that assists us in improving our sites.

To learn more about how to opt out of Google’s use of the Google Analytics cookie, visit the Google Analytics Opt-Out Browser Add-on at https://tools.google.com/dlpage/gaoptout.

Information We Collect from Third Parties. We may receive information about you from third parties, including but not limited to identity verification services, fraud detection service providers, credit bureaus, mailing list providers, and publicly available sources. If you access our pages on third-party social media sites, we will have access to certain information from that site, such as your name, account information, and friends lists, under the authorization procedures determined by such

social media sites. We may also engage independent third parties such as marketing, surveys, or software suppliers to collect information to assist us.

We collect your information, including personal information, for the following purposes:

To provide you with the services you request.
To provide you with a customized and optimized experience.
For security and verification purposes, including to protect the rights, privacy, safety, or property of our business, our sites, and yourself or others.
To process payments and complete your transaction.
To communicate with you regarding our products, services, promotions, news, events, and other updates we think may be of interest to you.
To respond to your inquiries, comments, or postings.
To administer our events.
To comply with a legal, tax, accounting, anti-money laundering, legal order, or other obligations to which we are subject.
To establish, exercise or defend, our legal rights.
For internal operations such as conducting research and analysis to enhance our services, improve and customize our sites, optimize our marketing efforts, and measure the overall effectiveness of our advertising, content, programming, and other activities.
To investigate or settle inquiries or disputes.
To address and remediate technical issues and bugs.
For direct marketing purposes.
To manage our business.
To enforce our terms and conditions.
Your personal information will not be used in a way that is incompatible with the purpose for which it was collected or as authorized by you. We are committed to sharing personal information only when needed for a legitimate business or legal purpose.

We may share information about you with our affiliates to better serve you and offer you worthwhile products and services. DBQ PRO, or any of its affiliates or service providers, will not sell any of your personal information or data for profit, or any other monetary transactions, such as but not limited to targeted advertising.

Third-party use or disclosure of user personal information is prohibited without active consent from the user. Third parties are bound by the terms and conditions of our privacy policy.

By providing your personal information to us you consent to our use and disclosure of your personal information for the purposes listed in this Privacy Policy, which may include disclosure of your information outside your country of residence.

Your personal information may be used and/or disclosed in connection with any purpose related to any of the following:

Payment Processors: if you pay for use of our services, we will use your personal information to process payments and confirm your transactions.
Service Providers: We may use third-party contractors and service providers to process your information for the purposes described in this Privacy Policy. These service providers may include third-party marketing, survey, analytics, reservation systems, and software suppliers.
Public Authorities: in certain instances, it may be necessary for us to disclose your personal information to public authorities or as otherwise required by applicable law. No personal information will be disclosed to any public authority except in response to:
A subpoena, warrant, or other process issued by a court or other public authority of competent jurisdiction.
A legal process having the same consequence as a court-issued request for data.
Where such disclosure is necessary for us to enforce our legal rights, detect or prevent fraud or security concerns, and protect public safety.
Our Employees and Agents: to the extent necessary to fulfill our obligations to you we will share your information, including certain personal information, among our employees, to provide you with the services you have requested, for customer satisfaction, market research purposes, and to otherwise help us improve our services.
The Company and its Affiliates will retain the Client’s personal data no longer than necessary for the purpose for which it was processed for the duration of the Client Service Agreement unless a longer period is required to comply with applicable laws.
Retention periods may vary depending on:
(i) the purpose for which the personal data was collected and used, which may differ depending on the nature of the personal data and the activities involved,
(ii) the length of the Client’s participation in our services, or,
(iii) whether there are legal obligations to which either the Company or the Client are subject. The Company will retain the Client’s personal data, including non-VA data, for 5 years if the Client’s account is dormant.
Direct Marketing Uses and Disclosures: We may send you direct marketing communications and information about products and services offered. We may aggregate your personal data and use it to develop marketing programs and service offerings that we believe may be of interest to you. We may send these to you by email, text message, or by mail.
We may also share your personal data with our licensees, affiliates, and business partners for their direct marketing communications. We will not charge you for such calls or texts. Your mobile service provider will charge you according to the applicable plan to which you subscribe.
You may request that we not share personal information about you with such third parties by emailing our team as indicated in the below paragraph. We will implement your request within a reasonable time after we receive it.
You may opt out of receiving marketing communications from us and our business partners at any time by emailing us at any time at info@dbqpro.com with the subject line “Opt-out.” We will remove you from all marketing communications within 14 days of receipt of your opt-out email.
We will not share your personal information with other companies for their marketing use unless you actively consent to such sharing. However, denying consent to information sharing may not prohibit sharing for non-marketing and operational purposes such as customer service or assisting with your requested services.
You can unsubscribe from emails from us by clicking the ‘unsubscribe’ link on the footer of the email communication you have received. Although we aim to process your choices promptly, you may still receive marketing communications prepared before we received your request to unsubscribe. If you choose not to receive marketing messages from us, you may not be able to receive certain benefits, such as promotions.
We may also work with third-party companies that use their tracking technologies (including cookies and pixel tags) on our websites to provide tailored advertisements on our behalf and behalf of other advertisers across the Internet. These companies may collect information about your activity on our sites and your interaction with our advertising and other communications and use this information to determine which ads you see on third-party websites and applications.
We are permitted by law to share all the information we collect, as described above:

(1) with companies that perform marketing services on our behalf, and

(2) with other nonaffiliated third parties such as third parties that assist us with processing or collecting payments on your account.
Please be advised that the preferences you express as described below will not apply to the sharing of information with these third parties.
Unless you request otherwise, we may share all the information we collect, as described above, with other third parties, such as firms that offer products and services of interest to our customers.
If you do not wish to receive such emails, mailings, or telephone calls, you may request that we not share personal information about you with such third parties by emailing our team. We will implement your request within a reasonable time after we receive it.
This section of this Privacy Policy applies to California residents.

Under the California Consumer Privacy Act, California residents have certain privacy rights regarding their personal information.

Personal Information We Collect. We describe the personal information we collect from consumers in the Information We Collect section. Within the 12 months preceding the date of this Privacy Policy, we have collected and disclosed the following categories of personal information from or about you or your device:

Identifiers such as name, alias, date of birth, postal address, email address, telephone number, passport number, driver’s license number or other governmental-issued identification data, social security number, internet protocol address, MAC address and names and ages of your family members and companions.

The following categories of personal information described in California Civil Code §1798.80(e):
(1) the personal information listed in the preceding bullet point as “identifiers,”

(2) signatures,

(3) demographic data such as gender, language preference, employment and employment history,

(4) payment information such as bank account number, credit card number, debit card number or portions thereof,

(5) information you provide or that we record in connection with customer support calls or complaints, and

(6) other information that identifies, relates to, describes, or is capable of being associated with, a particular individual that we describe in the Information We Collect section.
Characteristics of protected classifications under California or federal law, such as age and marital status.

Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding your interaction with our sites or advertisements such as data collected through cookies, pixel tags, and other technologies.

Geolocation data such as physical location or movements relating to your computer or device when you interact with our sites.

Audio, electronic, visual, or similar information including images and video from security cameras located in common areas at our property, audio information from your telephone communications with us which may be recorded, and electronic information in the form of internet or other electronic network activity information as described above.

Professional or employment-related information such as current or past job history.

Inferences drawn from (1) the information we collect when you visit our sites, (2) information we collect, including from third parties, regarding content and other data posted on the internet, and (3) information about consumer preferences and behavior that we collect on our sites from third parties to create a profile about a consumer reflecting the consumer’s preferences, characteristics, predispositions, or behavior.

Sale of Personal Information. We do not sell personal information.
If you are a California consumer, you have the following rights. We will honor requests received to the extent required by applicable law and within the time provided by law.

Right to Access and Information regarding Personal Information. You have the right to request that we disclose the following to you, in each case in the 12-month period preceding your request:

the categories of personal information we have collected about you.
the categories of sources from which the personal information is collected.
our business or commercial purpose for collecting or selling personal information.
the categories of third parties with whom we share personal information;
the specific pieces of information we have collected about you.
the categories of personal information about you, if any, that we have disclosed for monetary or other valuable consideration and the categories of third parties to which we have disclosed the information, by category or categories of personal information for each third party to which we disclosed the personal information; and
the categories of personal information about you that we disclosed for a business purpose.
We will deliver personal information that we are required by law to disclose to you in the manner required by law within 45 days after receipt of a verifiable request unless we notify you that we require additional time to respond, in which case we will respond within the additional period of time required by law.

Right to Deletion of Personal Information. You have the right to request that we delete personal information about you that we have collected. However, there are several exceptions when we shall not be required to delete personal information, including but not limited to if the personal information is necessary for us to:

Provide a good or service requested by the consumer, or reasonably anticipated within the context of a business’ ongoing business relationship with the consumer;
Perform a contract between us and the consumer;
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
Debug to identify and repair errors that impair existing intended functionality;
Exercise free speech, ensure the right of another consumer to exercise that consumer’s right of free speech, or exercise another right provided for by law.
Comply with the California Electronic Communications Privacy Act (Cal. Penal Code §1546 et seq.);
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interests that adheres to all other applicable ethics and privacy laws;
Comply with a legal obligation;
Make other internal and lawful uses of the personal information that are compatible with the context in which the consumer provided the information.
Right to Opt-Out. You have the right to opt out of the disclosure of your personal information to third parties for monetary or other valuable consideration. To opt out, please refer to the “Contact Us” section below.

Right to Non-Discrimination. You have the right to not be discriminated against because you exercised any of the foregoing rights or any other rights under the California Consumer Privacy Act, including by:

Denying you goods or services;
Charging different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties;
Providing you a different level or quality of goods or services; or
Suggesting that you will receive a different price or rate for goods or services or a different level or quality of goods or services.
We may, however, charge different prices or rates, or provide a different level or quality of goods or services, if that difference is reasonably related to the value provided to DBQ Pro by your Personal Information.


You may request to exercise the foregoing rights by:

Emailing us at legal@dbqpro.com and submitting a request,

Submitting a request through Contact Page or

Calling us at +1 (877) 659-3924

Please note that we may take steps to verify your identity before granting you access to information or acting on your request to exercise your rights, as required or permitted by law. We may limit our response to your exercise of the above rights as permitted by law. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.

Our sites are not intended for use by children under 13 years of age. Although most portions of our sites are directed to general audiences, it is our policy to not knowingly collect, use, or disclose personal information about visitors who are under 13 years of age.

If we become aware that we have collected such information without parental or guardian consent or other than in a manner authorized by law, we will promptly delete such information from our servers.

We may hold your personal information in either electronic or hard copy form. If you provide information to us electronically, we may retain this information in our computer systems and databases. This includes computer software programs, internet servers, and hosted internet solutions provided by third parties.

If you provide information to us in hard copy (paper), this information may be retained in our files and a copy may be made to our electronic files.

We use industry standard security measures to safeguard and protect your information. This includes taking reasonable safeguards to protect your personal data from misuse, loss, unauthorized access, modification or disclosure. However, no method of internet transmission or data storage can provide guaranteed protection to your information. We also request that our third-party service providers use appropriate security measures to protect your information from unauthorized access or use.

In the event of any unauthorized access or theft of User’s data, DBQ Pro will promptly notify User and perform all reasonably necessary actions to remedy or mitigate the effects of the data breach. The Company will coordinate and cooperate in good faith on developing the content of any related public statements or any required notices.

We try to strike a balance between the security of your personal data and your convenience. As a result, we may sometimes use a method of communication that is less secure than a less convenient alternative. For example, but not limitation, we may send you an email or text message in an unencrypted form because many of our customers are unable to access encrypted (coded) emails or messages. This means that our message, if misrouted or intercepted, could be read more easily than encrypted messages. For this reason, please do not include confidential information, such as your credit card number or account passwords, in any email or text message you send to us or on any posting you make to a public area of a third party social network page, especially since any such posting immediately becomes public.

All images and/or pictures of properties featured on our sites are our property, and any unauthorized reproduction, appropriation, or distribution of the aforementioned images and/or pictures is prohibited.

Unless governed by separate terms identified at the time of submission, all comments, ideas, reviews, photos, or videos you communicate or submit to us (collectively “Submissions”) will be considered non-confidential and non- proprietary. We shall have no obligation of any kind concerning such Submissions and shall be free to use and distribute Submissions for any purposes, without limitations.

If you upload your own content to our sites, please be advised that this content will be accessible by the public at large, and not just by us. Therefore, you should never upload any content or personal information that you do not want others to have access to. You should not upload photos or videos that include people that you do not know and/or do not have their permission to use.

While we may contact you with offers and information concerning our services, you always have the choice not to receive such items. You may contact us as described in the Contact Us section to communicate your marketing preferences and request to be removed from marketing lists.

A user can request to have DBQ Pro permanently delete their data stored within our Company by contacting us via email at info@dbqpro.com with the subject line “Permanently Delete Data.” The user will receive a response within 10 days regarding the deletion of the user’s data. We will permanently delete the user’s data within 45 days of the request unless the information is required to be retained by law or falls under another exception as indicated above in the “Right to Deletion of Personal Information” section.

We may revise this Privacy Statement from time to time as we add new features or modify how we manage information, or as laws change that may affect our services. If we make material changes to our Privacy Statement, we will post notice of this on our Site before the changes become effective.

Any revised Privacy Statement will apply both to information we already have about you at the time of the change, and any personal information created or received after the change takes effect. We include a version number on this Privacy Statement consisting of the date (year, month, and day) it was last revised.

We encourage you to periodically reread this Privacy Statement, to see if there have been any changes to our policies that may affect you.

You have the right to request a disclosure from DBQ Pro regarding how it shares personal information with other businesses for direct marketing purposes. To request an Information-Sharing Disclosure, please email at info@dbqpro.com with the subject line “California Information-Sharing Disclosure.” We will provide, within 30 days of the receipt of the request and at no cost, the Information-Sharing Disclosure to the requesting email address. We will only provide one Information- Sharing Disclosure each calendar year.

DBQ Pro may sell, transfer, or otherwise share some or all of its business or assets, including your Personal Information and data and non-identifying information in connection with a merger, acquisition, reorganization, or sale of assets or in the event of bankruptcy.

If DBQ Pro is sold or otherwise changes its business structure, we will notify you regarding the transfer of your information. The new/acquiring company’s privacy policy will align with our current policy.

You may update your information at any time via the Contact tab on our website or Mobile Application.

You may update your information at any time by contacting our team at info@dbqpro.com We will implement your request within a reasonable time after we receive it.

To protect your privacy and the security of your personal data, we may ask you to verify your identity before granting you access or making changes to the data we store about you.

If you have questions about this Privacy Policy or our privacy practices, please contact us by either:

Sending an email to: info@dbqpro.com

Writing us at: 5900 Balcones Drive, Suite 100, Austin, TX 78731

DBQ Pro is not a law firm, nor staffed by any Attorney, nor is DBQ Pro licensed to practice law in any jurisdiction, DBQ Pro is not an accredited agent or company recognized by the Department of Veteran Affairs.

Verbal or written discussions may involve legal issues and procedures but such discussions and communications shall be understood to be only DBQ Pro’s opinions or notifications of factors and facts to consider. DBQ Pro does not, and cannot offer legal advice or assistance to the Client when filing a claim.

DBQ Pro is not affiliated in any way with the Department of Veteran Affairs and DBQ Pro does NOT assist Veterans with the preparation, presentation, or prosecution of claims, nor does DBQ Pro file claims on behalf of or represent Veterans.

The information listed on this website/application, not limited to, benefit amounts, success percentages, and disability ratings are general estimates and not specific to any one claimant. The guidance given by DBQ Pro is general and not specific to one claimant.

DBQ Pro and/or its third-party affiliates do NOT make representation, guarantees, warranties, or assurances as to the accuracy, currency, or completeness of the content contained on this website or any sites linked to this site.

Determination of benefits can only be awarded by the Department of Veteran Affairs, not DBQ Pro. The website and application are solely for marketing purposes and should not be considered medical or legal advice.

For more information about this disclaimer, review our privacy policy and terms & conditions.

If you believe any material available via this website infringes a copyright you own or control, you may file a notification of such infringement with Legal Department as set forth below:

DBQ Pro Legal


Please see 17 U.S.C. §512(c)(3) for the requirements of a proper notification. Please note that if you knowingly misrepresent in your notification that the material or activity is infringing, you will be liable for any damages, including costs and attorneys’ fees, incurred by us or the alleged infringer as the result of our relying upon such misrepresentation in removing or disabling access to the material or activity claimed to be infringing.

If a notice of copyright infringement has been filed against material posted by you on the website or social media, you may make a counter-notification with our Designated Agent listed above, provided that such counter-notification complies with the requirements of 17 U.S.C. §512(g)(3). If we receive a valid counter- notification, we may reinstate the removed or disabled material per the DMCA.

All images and/or pictures of properties featured on our sites are our property, and any unauthorized reproduction, appropriation, or distribution of the aforementioned images and/or pictures is prohibited.

Scroll to Top